Återbetalningspolicy

We want you to feel confident shopping with tvenk. If you’re not satisfied with your order, we offer a straightforward return and refund process.

This refund policy is applicable to Norway, Denmark, Austria, Germany, Switzerland, Italy, Spain, 

Key Information

  • Return Period: 30 days from delivery date
  • Refund Processing: Within 7 days after approval
  • Restocking Fee: None
  • Return Shipping Costs: Paid by customer (unless item is defective, damaged, or incorrect)
  • Exchanges: Accepted

Return Period

You may return any item within 30 days of delivery as long as it is unused, undamaged, and in its original packaging with all tags attached.

How to Start a Return

  1. Email us at info@tvenk.com with your order number and reason for return.
  2. We will send you detailed instructions and a pre-authorized return address.
  3. Pack the items securely and ship them back using a reliable courier.


Refunds

Once we receive and inspect your return:

  • A full refund (excluding shipping costs) will be issued to your original payment method within 7 days.
  • No restocking fees apply.

Exchanges

Need a different size, color, or product?

  • Contact us within 30 days of delivery at info@tvenk.com
  • We’ll guide you through the exchange process.

Conditions for Returns & Refunds

  • Change of mind: Accepted within 30 days if item is unused and in original packaging.
  • Defective goods: Contact us immediately with photos. We’ll offer a replacement or refund.
  • Damaged goods: Report damage with photos within 48 hours of delivery.
  • Incorrect item received: Inform us right away. We’ll ship the correct item at no extra cost.
  • Item not received: Contact us to start an investigation. If confirmed lost, we’ll issue a full refund or replacement.

Order Cancellations

  • Orders can be cancelled before shipping by emailing info@tvenk.com. If your order has already shipped, please follow the return process after delivery.

Damaged or Incorrect Items

If your order arrives damaged or incorrect, please email clear photos of the item and packaging to info@tvenk.com. We’ll resolve the issue quickly with a replacement or refund.

Website Name: Tvenk

Address: Triq Elija Zammit, San Ġiljan, STJ 3154, Malta (No physical point of sale at this address.)

Phone: +447874414148

Email: info@tvenk.com

Customer Service Hours: Monday to Friday, 09:00 – 17:00  (GMT+1)

We aim to respond to all queries within 1–2 working days.